Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours
from 9 a.m. - 8 p.m. Monday- Friday.

Help yourself!

Tristar Products has opened a new website just for you – our customer.
www.tristarcares.com

You can quickly check order status, billing information, how to use your product, fun recipes and even see special offers. Click on www.tristarcares.com and choose your product or option from our easy to read menu. This website is available 24/7 to allow you to look for a recipe, how to videos and product hints and tips.

For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:

Monday – Friday:

9:00 am ~ 8:00 pm EST

Saturday and Sunday:

9:00 am ~ 5:00 pm EST


Contact Us: English and Spanish

Phone Number: 973-287-5132

To check the status of your order 24 hours per day, seven days per week, simply click on www.customerstatus.com


1 Year VIP Protection Plan

If something should go wrong with your Emeril Lagasse Pressure AirFryer, just send it back and we’ll replace it with a brand-new unit absolutely free.Please note: The 1-Year VIP Protection Plan* is valid only when you buy direct from Tristar Products, Inc. via phone or online at the Emeril Lagasse Pressure AirFryer website. It does not apply to retail purchases.


90 Day Money Back Guarantee


90 Day Money Back Guarantee Details:
Your order is covered by our 90-Day Money Back Guarantee which starts upon your receipt of your order. If for any reason you would like to replace or return your product within 90 days of purchase, call customer service at 1-973-287-5132 to receive a return merchandise authorization number (RMA). With this RMA, you can return your items to the address provided below for a replacement and incur no additional processing and handling fees for the replacement unit or refund of your purchase price, less processing and handling. You are responsible for the cost of returning the product.

If you would prefer to request your return merchandise authorization number by email, you can email us at info@tvcustomerinfo.com Provide your name, address, phone # and email address and reason for return.

Return Address:
Emeril Pressure AirFryer
500 Returns Road
Wallingford, CT 06495