Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to firstname.lastname@example.org and we will respond as soon as possible. Emails will be answered during business hours
from 9 a.m. - 8 p.m. Monday- Friday.
Tristar Products has opened a new website just for you – our customer.
You can quickly check order status, billing information, how to use your product, fun recipes and even see special offers. Click on www.tristarcares.com and choose your product or option from our easy to read menu. This website is available 24/7 to allow you to look for a recipe, how to videos and product hints and tips.
For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday:
9:00 am ~ 8:00 pm EST
Saturday and Sunday:
9:00 am ~ 5:00 pm EST
Contact Us: English and Spanish
Phone Number: 973-287-5132
To check the status of your order 24 hours per day, seven days per week, simply click on www.customerstatus.com
1 Year VIP Protection Plan
If something should go wrong with your Emeril Lagasse Pressure AirFryer, just send it back and we’ll replace it with a brand-new unit absolutely free.Please note: The 1-Year VIP Protection Plan* is valid only when you buy direct from Tristar Products, Inc. via phone or online at the Emeril Lagasse Pressure AirFryer website. It does not apply to retail purchases.
90 Day Money Back Guarantee